Tenant FAQs
Answers to your frequently asked questions
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Can you hold a place before I apply?
No. Properties are rented on a first-come, first-served basis to applicants with a completed application and paid fees. We recommend applying as soon as you're ready. -
Do I pay the first month’s rent and last month’s rent with my security deposit?
Move-in requirements vary by property. Typically, the first month’s rent and a security deposit are due at signing. Some properties may also require last month’s rent. -
How old do you have to be to apply?
Applicants must be at least 18 years old to legally enter into a lease agreement. -
Is the deposit refundable?
Yes. Security deposits are refundable, provided all lease terms are met and the property is returned in good condition beyond normal wear and tear. -
Who needs a cosigner?
Applicants who don’t meet credit, income, or rental history requirements may be asked to provide a qualified cosigner. -
You have a property I want to rent. How do I apply?
Applications are submitted online or in person. You’ll need to complete the application form, pay the fee, and provide supporting documents like ID and proof of income. -
How do I pay rent?
Rent can typically be paid online via the tenant portal, by automatic transfer, or by check/money order, depending on your lease agreement. -
I want to get a pet. What should I do?
Review your lease first and contact management for approval. Some properties may allow pets with an additional deposit or monthly fee, while others may have restrictions. -
I want to move out, but my roommate wants to stay. What should I do?
If you're on a joint lease, all tenants remain responsible until the lease ends or a new tenant is approved. Contact us to discuss your options and next steps. -
My lease expiration is coming, and I want to move out. What should I do?
Refer to your lease for the required notice period. Submit your notice to vacate in writing before the deadline. -
Who is responsible for paying for repairs and maintenance requests?
We handle all routine maintenance. Tenants are responsible for damage caused by negligence or misuse. Report issues promptly through the tenant portal.

